Terms of Service

Version dated 16 March 2026

1. About the Website

Welcome to www.sayi.do (the 'Website'). The Website allows you to access and use Say I do (the 'Services').
The Website is operated by Say I do Wedding Planning Pty Ltd, ACN/ABN 29 627 348 163. Access to and use of the Website, or any of its associated Products or Services, is provided by Say I do Wedding Planning Pty Ltd. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Services, immediately.
Say I do Wedding Planning Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Say I do Wedding Planning Pty Ltd updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2. Acceptance of the Terms

You accept the Terms by remaining on the Website. Where the option is available in the user interface, you may also accept the Terms by clicking to accept or agree to the Terms.

3. About the Service

Say I do is a web-based service for wedding planning and couple-to-guest communication.
Free and paid accounts are currently offered. You acknowledge and agree that the accounts offered, as well as the account features, may change from time to time, and may be governed by separate terms which apply specific to the account. Where special account-specific terms apply, you will be informed, and must accept those terms before you are given such an account. For the avoidance of doubt, these Terms apply unless otherwise agreed or amended by account-specific terms.
Some accounts may be governed by a separate Software Licensing Agreement with Say I do Wedding Planning Pty Ltd, which may amend the terms of use. For the avoidance of doubt, these Terms apply unless otherwise agreed or amended by the terms of an applicable Software Licensing Agreement.

4. Acceptable use of the Service

Say I do, its related features, and website must only be used lawfully. Say I do Wedding Planning Pty Ltd reserves the right to suspend, cancel, or otherwise deny access to users and accounts who use the service:
1. To engage in any act that would disrupt the access, availability, and security of Say I do and other Say I do Wedding Planning Pty Ltd services, including but not limited to:
  1. Tampering with, reverse-engineering, or hacking our servers.
  2. Modifying, disabling, or compromising the performance of Say I do or other Say I do Wedding Planning Pty Ltd services.
  3. Overwhelming, or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources.
  4. Compromising the integrity of our system, including probing, scanning and testing the vulnerability of our system unless expressly permitted by Say I do Wedding Planning Pty Ltd.
For any illegal purpose, or to violate any laws, including and without limitation to data, privacy, and export control laws.
To stalk, harass or threaten users and any member of the public.
To make threats of any kind, whether direct or indirect, against Say I do Wedding Planning Pty Ltd, its directors, officers, employees, agents, or contractors. Any account found to have engaged in such conduct will be subject to immediate suspension or permanent closure at the sole discretion of Say I do Wedding Planning Pty Ltd, without refund.
To misrepresent or defraud any user or member of the public through phishing, spoofing, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with Say I do Wedding Planning Pty Ltd or any third party.
To access or search any part of the Service, or any other Service owned by Say I do Wedding Planning Pty Ltd other than our publicly supported interface, or otherwise allowed for in an applicable Software Licensing Agreement.
To post, upload, share, or otherwise circulate content in violation of Say I do’s content policy.

5. Security and Data Privacy

Say I do Wedding Planning Pty Ltd takes your privacy seriously and information provided through your use of the Website and/or Services is subject to Say I do Wedding Planning Pty Ltd’s Privacy Policy, which is available on the Website. The Privacy Policy also addresses Say I do Wedding Planning Pty Ltd’s processes, policies, and obligations in respect of Say I do security breaches.

6. Data Use and Backup

Say I do Wedding Planning Pty Ltd collects, stores, and processes your data on Say I do. The data is used to provide Services to you, as well as to facilitate Say I do Wedding Planning Pty Ltd’s business operations. The Privacy Policy outlines how your data is collected, stored, and processed by Say I do Wedding Planning Pty Ltd. The Privacy Policy also addresses Say I do Wedding Planning Pty Ltd's processes, policies, and obligations in respect of data encryption and removal requests.
We understand that your wedding is important and that the information collected on this service is important for the running of your event, so we recommend that you regularly export the data from the website so that you always have an up-to-date backup in your safe custody in the event that the website becomes unavailable or the technology has a defect in it. It is your responsibility to maintain backups at all times. We exclude all liability in the event of any lost data, as set out in Clause 11, 12 and 14 of this agreement.
Using technology can improve efficiencies; however, sometimes it is important for a human to review the data. It would be unfortunate if one of your friends or family missed a communication and therefore we recommend you regularly review the data and communications and if anything appears to be incomplete or inaccurate, or raises any concerns, we recommend you contact guests directly.
While we do our best to make sure your guest and event counts are accurate, you are responsible for counting the total number of guests for attendance purposes. We exclude all liability in the event of counts being incorrect.
You will be permitted to upload, publish, broadcast images, text and other data to the website (your content). You are responsible for your own content and where there is a typographical error, it may result in guests not receiving communications or being made aware of any announcements. We recommend you review your RSVP list and contact them directly if you believe they have not received a communication from our website. We are not responsible for any communications that have not been delivered.

7. Purchasing Access to the Service

In order to access the paid features of the Services, you must first purchase access through the Website and pay the applicable one-time fee for the selected plan (the ‘Service Fee’). The Service Fee is a one-time payment for access to the Services for your wedding event and is not a recurring subscription.
In purchasing access to the Services, you acknowledge and agree that it is your responsibility to ensure that the plan you elect to purchase is suitable for your use.
Before, during or after you have completed your purchase, you will be required to register for an account through the Website before you can access the Services (the ‘Account’).
As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including but not limited to name, email address, phone number, wedding details, credit card details, wedding guest details.
You warrant that any information you give to Say I do Wedding Planning Pty Ltd in the course of completing the registration process will always be accurate, correct and up to date.
Once you have completed the registration process, you will be a registered user of the Website and agree to be bound by the Terms (‘User’). You will be granted immediate access to the Services from the time you have completed the registration process. Access to the Services continues until your account is closed or terminated in accordance with these Terms.
You may not use the Services and may not accept the Terms if:
1. you are not of legal age to form a binding contract with Say I do Wedding Planning Pty Ltd; or
2. you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

8. Payments

Subject to the terms of any applicable Software License Agreement, the Service Fee may be paid by all payment methods available on the Website, and the available payment methods may change from time to time.
Payments made in the course of your use of Say I do may be made using third-party applications and services not owned, operated, or otherwise controlled by Say I do Wedding Planning Pty Ltd. You acknowledge and agree that Say I do Wedding Planning Pty Ltd will not be liable for any losses or damage arising from the operations of third-party payment applications and services. You further acknowledge and warrant that you have read, understood and agree to be bound by the terms and conditions of the applicable third-party payment applications and services you choose to use as a payment method for Say I do services.
You acknowledge and agree that where a request for the payment of the Service Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Service Fee.
You agree and acknowledge that Say I do Wedding Planning Pty Ltd can vary its published Service Fees at any time. Any variation to Service Fees will apply to new purchases made after the date of the variation and will not affect fees already paid.

9. Refund Policy

Say I do Wedding Planning Pty Ltd will only provide you with a refund of the Service Fee in the event it is unable to continue to provide the Services or if the manager of Say I do Wedding Planning Pty Ltd makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances. Where this occurs, the refund will be in such amount as Say I do Wedding Planning Pty Ltd determines is reasonable having regard to the Services already provided to you (the 'Refund').

10. Copyright and Intellectual Property

The Website, the Services and all of the related products of Say I do Wedding Planning Pty Ltd are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Say I do Wedding Planning Pty Ltd or its contributors.
All trademarks, service marks and trade names are owned, registered and/or licensed by Say I do Wedding Planning Pty Ltd, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a User to:
1. use the Website pursuant to the Terms;
2. copy and store the Website and the material contained in the Website in your device's cache memory; and
3. print pages from the Website for your own personal and non-commercial use.
Say I do Wedding Planning Pty Ltd does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Say I do Wedding Planning Pty Ltd.
Say I do Wedding Planning Pty Ltd retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
1. business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
2. a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
3. a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
You may not, without the prior written permission of Say I do Wedding Planning Pty Ltd and the permission of any other relevant rights owners: broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

11. General Disclaimer

Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law, the UK Consumer Rights Act 2015, or any other applicable consumer protection legislation (or any liability under them) which by law may not be limited or excluded.
Subject to this clause, and to the extent permitted by law:
1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
2. Say I do Wedding Planning Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Say I do Wedding Planning Pty Ltd make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Say I do Wedding Planning Pty Ltd) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
2. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
3. costs incurred as a result of you using the Website, the Services or any of the products of Say I do Wedding Planning Pty Ltd; and
4. the Services or operation in respect to links which are provided for your convenience.

12. Limitation of Liability

Say I do Wedding Planning Pty Ltd's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the greater of: the resupply of the Services to you; or the total fees paid by you to Say I do Wedding Planning Pty Ltd, as determined at the sole discretion of Say I do Wedding Planning Pty Ltd.
You expressly understand and agree that Say I do Wedding Planning Pty Ltd, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

13. Termination of Contract

The Terms will continue to apply until terminated by either you or by Say I do Wedding Planning Pty Ltd as set out below.
If you want to terminate the Terms, you may do so by closing your accounts for all of the services which you use, where Say I do Wedding Planning Pty Ltd has made this option available to you.
Following your wedding date, as provided by you at the time of signup, your account will automatically enter a read-only mode. During this period you may continue to view, copy, and export your data, but no further changes can be made. After a period of 180 days from your wedding date, your account will be permanently closed and your data handled in accordance with our Privacy Policy.
Say I do Wedding Planning Pty Ltd may, at any time, terminate the Terms with you if:
1. you have breached any provision of the Terms or intend to breach any provision;
2. Say I do Wedding Planning Pty Ltd is required to do so by law;
3. the provision of the Services to you by Say I do Wedding Planning Pty Ltd is, in the opinion of Say I do Wedding Planning Pty Ltd, no longer commercially viable.
Subject to local applicable laws, Say I do Wedding Planning Pty Ltd reserves the right to discontinue or cancel your Account at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Say I do Wedding Planning Pty Ltd's name or reputation or violates the rights of another party.

14. Indemnity

You agree to indemnify Say I do Wedding Planning Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content;
any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
any breach of the Terms.

15. Dispute Resolution

Compulsory:
If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
Notice:
A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
Resolution:
On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:
1. Within 30 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
2. If for any reason whatsoever, 30 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Disputes Centre or his or her nominee;
3. The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
4. The mediation will be held in Melbourne, Australia.
Confidential:
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.
Termination of Mediation:
If 4 hours have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either party may ask the mediator to terminate the mediation and the mediator must do so.

16. Venue and Jurisdiction

The Services offered by Say I do Wedding Planning Pty Ltd are primarily intended for residents of Australia, but may also be accessed by users in other jurisdictions. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia, subject to any mandatory consumer protection laws in your jurisdiction that cannot be excluded by agreement.

17. Governing Law

The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

18. Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

19. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

20. SMS and Email Communications

The Services include features that allow you to send SMS and email communications to your wedding guests ('Guest Communications'). Say I do Wedding Planning Pty Ltd will use best endeavours to ensure that Guest Communications are transmitted through the relevant channel; however, delivery cannot be guaranteed. To the extent permitted by law, Say I do Wedding Planning Pty Ltd accepts no responsibility or liability for any SMS or email message that is not received by a guest where the delivery failure is caused by factors outside our reasonable control, including but not limited to incorrect contact details provided by you, spam or junk mail filtering applied by the recipient's provider, network or carrier issues, or technical errors beyond our systems. Nothing in this clause excludes or limits any guarantee, warranty, or right that you may have under the Australian Consumer Law, the UK Consumer Rights Act 2015, or any other applicable consumer protection legislation that cannot lawfully be excluded.
You are solely responsible for ensuring that all contact details entered into the Service are accurate and up to date. We recommend that you follow up with guests directly if you have any reason to believe that a communication has not been received.
You agree that you will not use the Guest Communications features to send unsolicited commercial messages, spam, or any communications that are unrelated to your wedding event. Any use of the Guest Communications features in breach of this clause may result in the immediate suspension or termination of your Account.
You are responsible for ensuring that you have obtained any necessary consents from your guests to receive electronic communications from you via the Service, including any consents required under applicable law (including the Spam Act 2003 (Cth) and any applicable privacy legislation).
Standard SMS, data, and carrier charges may apply to recipients of SMS messages sent through the Service. Say I do Wedding Planning Pty Ltd is not responsible for any charges incurred by guests in receiving such communications.

21. Chargebacks and Payment Disputes

If you have a concern or dispute regarding a charge made by Say I do Wedding Planning Pty Ltd, you agree to contact us in the first instance at help@sayi.do and allow us a reasonable opportunity to resolve the matter before initiating any chargeback, payment reversal, or dispute through your financial institution or payment provider.
In the event that you initiate a chargeback or payment reversal without first contacting us, Say I do Wedding Planning Pty Ltd reserves the right to immediately suspend or permanently close your Account and access to the Services.
You remain liable for the full amount of any Service Fee that is the subject of a chargeback or payment dispute, together with any chargeback fees, administration fees, or other reasonable costs incurred by Say I do Wedding Planning Pty Ltd as a direct result of the disputed transaction.
Say I do Wedding Planning Pty Ltd will cooperate with payment providers and financial institutions in the investigation of any disputed transactions and reserves the right to provide evidence of Services rendered in response to any chargeback claim.

22. Guest Data

In using the Services, you will provide Say I do Wedding Planning Pty Ltd with personal information about your wedding guests, which may include names, email addresses, phone numbers, postal addresses, dietary requirements, accessibility needs, and other event-related information ('Guest Data').
You are responsible for ensuring that you have obtained any consents or authorisations required under the privacy and data protection laws that apply to you before entering Guest Data into the Service. This includes, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles, the UK Data Protection Act 2018 and UK GDPR, and any other privacy or data protection legislation that applies in the jurisdiction from which you use the Services. Say I do Wedding Planning Pty Ltd will handle Guest Data in accordance with these Terms and our Privacy Policy.
Say I do Wedding Planning Pty Ltd will only use Guest Data for the purpose of providing the Services to you, in accordance with these Terms and our Privacy Policy. We will not use Guest Data for our own marketing or commercial purposes without your express consent.
Say I do Wedding Planning Pty Ltd will implement appropriate technical and organisational measures to protect Guest Data against unauthorised access, loss, or destruction, consistent with our obligations under applicable law and as described in our Privacy Policy.
Upon termination or expiry of your Account, Guest Data will be handled in accordance with our Privacy Policy and any applicable data retention obligations. We recommend that you export your Guest Data prior to account closure.
You agree to indemnify Say I do Wedding Planning Pty Ltd from and against any claims, losses, damages, regulatory fines, or penalties arising out of or in connection with your failure to comply with applicable privacy and data protection laws in relation to Guest Data.

Terms of Service & Conditions of Use